Shipping policy

Terms of Service

By placing an order at our website at Yabaoy, you are voluntarily bound by the following terms of service, which form part of the contract between you and Yabaoy for the purchase of the products ordered by you.

1. About Your Order

Order Processing

Orders are processed and shipped on business days only (Singapore time Monday through Friday, excluding Singapore public holidays).

- Orders with standard delivery service are processed within 1 - 2 business days.

- Orders placed on non-business days will be processed on the following business day.

Order Cancellations
- If you would like to cancel an online order after it has been placed, please contact us via email at info@yabaoy.com.We will do our best to accommodate your request. Once an order is dispatched, we regret that it cannot be changed or cancelled. Points (if any) spent for that purchase will be refunded to your account accordingly, and the Points refunded to you is valid for a period of 90 days after its
- Occasionally, a part of or the entire order may be cancelled for the following reasons: -
  - payment would not go through;
  - unable to deliver to the designated address;
  - duplicate orders; and
  - by customer request
- If your order is cancelled, you will receive a notification email and will not be billed for any charges. Should you have any questions, please emailinfo@yabaoy.com for details.
- If e-Vouchers, e-Coupons and/or Member Points were redeemed for the relevant purchase, relevant adjustments at our own discretion will be made accordingly.
- We shall under no circumstances be liable for any loss (whether direct or indirect) of revenue, loss of profits or any indirect or consequential l

whatever suffered, sustained or incurred by you or by other person arising (directly or indirectly) out of the sale and purchase transaction with you.

Missing Package
- If the tracking information for your package has confirmed the delivery of the same but you are unable to locate the delivered package, you may: -
  - check with your neighbors or family members;
  - check with the security guard/building managers of your residence;
  - email our customer service representative at info@yabaoy.comfor assistance.

2. About Delivery

- Domestic Delivery

All orders will be sent by SF express.
PO Box is not accepted as a valid shipping address.
An order can only be delivered to one address. If customer requires the goods to be sent to multiple addresses, please place a separate order of the goods for each address.
Processing orders: After payment for an order has gone through, an order typically requires 1-2 business days to be processed and dispatched. This may vary depending on stock availability.
Under normal circumstances, the shipment will arrive at the shipping address in 2-3 business days. For remote areas in Singapore, delivery may require an additional 3-4 business days.
The transit time of all shipments is not guaranteed under the current COVID-19 Epidemic.
International Delivery

Our Site is solely for the sale and promotion of our product(s) and services in Singapore. Unfortunately, we do not accept orders from nor deliver to addresses outside Singapore.

By using our delivery service, you agree to the forwarder’s handling of all aspects of the delivery on your behalf. We will not be responsible for any loss or damage to the goods once the goods have been passed to the forwarder. We will not be responsible for any act or failure to act on the part of the forwarder. If there is an issue with the delivery, you are advised to contact the Singapore/local post office direct at your own cost. We will provide you with all the necessary receipts.
The recipient will be deemed as the importer of record and must comply with all laws and regulations of the destination country/region. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates, and the recipient, as the importer of record, shall bear all risks as a result of such delay.

By clicking “confirm” to complete the ordering procedure, you agree and are willing to be responsible for any additional fees, taxes or other matters in relation to the application of import permits/licenses.
If a package is refused and returned, we will charge you for return shipping and administrative fees. After deducting the said fees from the purchase price paid by you, the balance will be credited to the original form of payment. Points spent for that purchase will be refunded to your account accordingly, and the Points refunded to you is valid for a period of 90 days after its issuance.

3. About Payment

We accept the following payment methods:
- American Express
- Union pay
- Mastercard
- Visa
- Apple Pay
- Google Pay
- Shop Pay
The following payment options are unavailable for the time being. Sorry for any inconvenience caused:
- Payment on delivery
- Cheque
- Bank draft
For your security, your billing name and billing address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

4. Refund and Exchange Policy

Please examine the products carefully upon receipt of our products. Unless there is an issue with the quality of the products, return and exchange of products after purchase are not available. For exchange of products, the customer must produce the receipt and the relevant product within 7 days after purchase. The customer may exchange for another product of the same value. If the price of the product exchanged is lower than that paid by the customer, such difference will not be refunded to the customer. Each product can only be exchanged once. The Company shall have the right to examine the product and determine if there is an issue with the quality of the products. Any enquiries, please email to info@yabaoy.com for information.

If there is any discrepancy between the Chinese and English versions of these Terms of Service, the English version shall prevail.